100% match on your first deposit
Betting Rules
Casumo holds licences from the Malta Gaming Authority (MGA/CRP/217/2012-05), the UK Gambling Commission (061549-R-336718-002), the Swedish Gambling Authority, and the Gibraltar Licensing Authority (RGL No. 126).
1. General betting conditions
By opening an account, placing a bet or participating in a game, you confirm that you have read and accepted the rules that apply to the relevant service. These rules form part of the agreement between you and Casumo Casino. Different products, games, markets or promotions may have additional rules. Where a specific rule applies to a particular game or market, that rule will generally take priority over a general rule.
You must be legally permitted to use gambling services in the place where you are located. You are responsible for checking the laws that apply to you before accessing the website or placing a bet. Casumo Casino may apply location checks, identity checks, age checks and other verification processes where required. Access may be restricted if you cannot satisfy applicable legal, regulatory or security requirements.
You must provide information that is accurate, complete and kept up to date. An account is intended for the individual who registered it and must not be shared, sold, transferred or used by another person. You must protect your login details and notify Casumo Casino promptly if you believe that your account has been accessed without permission.
- Only one person may use an account unless the applicable terms expressly state otherwise.
- You must meet the applicable minimum age requirement before gambling.
- You must not place bets on behalf of another person or allow another person to place bets through your account.
- You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You should check your bet carefully before confirming it, including the selection, stake, odds, market and any applicable conditions.
A bet is normally treated as submitted when you confirm it using the relevant betting function and it is recorded by the website. A bet is not necessarily accepted merely because you have selected an option or entered a stake. The status shown in your account, together with the applicable transaction records, will be used to identify whether a bet was accepted.
2. Placing, accepting and changing bets
Before confirming a bet, review all displayed details carefully. These may include the event or game, selection, market, stake, odds, possible return and any special conditions. Information displayed before confirmation may change. If a price, line, result or other betting detail changes before acceptance, the website may show the updated information and ask you to confirm the bet again.
Casumo Casino may refuse, limit, suspend or cancel a bet where permitted by the applicable terms. This may occur because of a technical issue, an obvious error, suspected fraud, a duplicate transaction, a breach of the rules, an integrity concern, an event being unavailable or a market being offered incorrectly. Where a bet is cancelled, the usual outcome is that the relevant stake is returned, subject to the applicable rules and circumstances.
Once a bet has been accepted, it generally cannot be changed or cancelled by the player unless a specific cash-out, cancellation or other feature is made available. Any such feature is optional and may be subject to availability, timing, technical conditions and separate rules. A request to cancel a bet is not effective unless the website confirms that cancellation has been completed.
Technical interruptions and display errors
You should not place or repeat a bet if the website appears to be malfunctioning, displaying inconsistent information or failing to confirm a transaction. If a bet is submitted more than once because of a player action or a technical issue, each accepted bet may be treated as a separate transaction. Casumo Casino may investigate and correct transactions affected by a clear technical or system error.
If the website becomes unavailable after you attempt to place a bet, check your account history before trying again. The account history or betting statement may show whether the transaction was accepted, declined, cancelled or remains under review. If the status is unclear, keep relevant information and contact the available support channel through the website rather than repeatedly submitting the same transaction.
Stakes and balances
You may only place a bet using funds that are available in your account and approved for use. Deposits may be subject to verification, payment-provider conditions and separate transaction rules. A displayed balance may include funds that are restricted, pending, promotional or otherwise subject to conditions. Review the balance information and any relevant terms before placing a bet or requesting a withdrawal.
3. Results, settlement and corrections
Bets are settled using the official result or outcome determined under the rules for the relevant product, event or game. For sports and events, this may be based on the official result published by the relevant governing body, competition organiser or other recognised source. For casino games, settlement is normally based on the result generated and recorded by the game system. The applicable product rules may explain how postponed, abandoned, interrupted or disputed events are treated.
A result shown on the website may be provisional until it has been reviewed and confirmed. If an official result is later changed, or if a settlement is made using an obvious error, Casumo Casino may correct the relevant account entry where permitted. This can include removing a return that was credited incorrectly or restoring a stake after a bet has been voided.
If a game or market is interrupted, the outcome will be determined according to the specific rules applying to that game or market. Some bets may remain valid, while others may be voided or settled using information available at the time of interruption. You should read the displayed rules before placing a bet, particularly where the outcome depends on timing, participation, minimum activity or completion of an event.
Multiple bets and combined selections
Where a betting product allows multiple selections to be combined, each selection may be subject to its own conditions. A void selection may affect the combined bet differently from a losing selection, depending on the product rules. Some combinations may not be permitted because the selections are related, dependent or otherwise incompatible. The confirmation screen should be checked for the final structure and possible return before submission.
Disputes and account records
If you believe a bet has been settled incorrectly, review the transaction history and raise the issue through the available support process. Include the relevant bet reference, date, game or event and a clear explanation of the concern. Casumo Casino may review system records, game data, official results and other relevant information. A review may take time where facts need to be checked with a third party or where an account verification process is required.
The website's records are generally used to establish the details of a transaction, including the time it was submitted, the stake, acceptance status and settlement. If there is an obvious discrepancy between a displayed message and the underlying transaction record, the recorded transaction may be used to resolve the issue in accordance with the applicable terms.
4. Fair play, responsible gambling and support
Casumo Casino expects all players to act honestly and use the website fairly. You must not interfere with the website, attempt to manipulate a game or market, exploit a vulnerability, use automated tools where prohibited, or coordinate activity intended to obtain an improper advantage. Suspicious activity may be reviewed and may result in a bet being cancelled, an account being restricted or other action being taken under the applicable terms.
You should gamble only for entertainment and never use money that you need for essential living costs. Gambling outcomes are uncertain, and previous results do not guarantee future results. Do not chase losses, borrow money to gamble or increase stakes because you feel you must recover earlier losses. Set a budget and time limit before you play, and stop when that limit has been reached.
- Keep track of your deposits, stakes, wins and losses.
- Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
- Use any available deposit, session, spending or loss controls that suit your circumstances.
- Consider a temporary break or self-exclusion if gambling is becoming difficult to control.
- Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
Responsible gambling tools are designed to help you manage your play, but they do not guarantee that you will stop gambling or avoid losses. If you ask for an account restriction, self-exclusion or other protective measure, read the information provided and follow the required steps. You should not attempt to create another account or use another person's account to avoid a restriction.
These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating practices. The version published on the website will apply from the date stated or, where no date is shown, from publication. You should review the rules regularly. If you do not understand a rule, do not place the relevant bet until you have obtained clarification through the support options available on the website.