100% match on your first deposit
Privacy Policy
Casumo holds licences from the Malta Gaming Authority (MGA/CRP/217/2012-05), the UK Gambling Commission (061549-R-336718-002), the Swedish Gambling Authority, and the Gibraltar Licensing Authority (RGL No. 126).
Information we may collect
When you use Casumo Casino, we may collect information that identifies you or can reasonably be linked to your account, activity or device. The information collected depends on the services you use, the choices you make and the information needed to operate a secure online gambling platform. We try to collect information that is relevant to these purposes and do not ask for information that is unnecessary for the activity being carried out.
Account and personal details
This may include your name, date of birth, contact details, account login information, country or region, preferences and communications with us. We may also receive information you provide when you create or update an account, take part in account checks, ask for assistance or communicate with our support team.
Identity and verification information
To help confirm identity, eligibility and account ownership, we may handle verification documents and related information. This can include documents or details used to confirm identity, age, address or other account information. Verification information may also be used for security, anti-fraud, responsible gambling and compliance checks.
Payment and transaction records
We may collect information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers or other service partners. Depending on the payment method, we may receive limited payment details rather than complete card or account information. Transaction records help us process requests, investigate issues, prevent misuse and meet record-keeping obligations.
Device, technical and usage data
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times and interactions with website features. This information may be used to keep the website functioning, understand performance, identify unusual activity and improve the user experience.
How we use information
We use personal information for purposes connected with providing casino services, maintaining account security and meeting our responsibilities as an online gambling service. The main purposes may include the following:
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming your identity, age, eligibility and ownership of the account.
- Carrying out anti-fraud, anti-money-laundering, security and risk-management checks.
- Detecting, preventing and investigating unauthorised access, payment abuse, cheating and other suspicious or unlawful activity.
- Providing customer support, responding to questions and resolving complaints or account issues.
- Sending important service messages about your account, transactions, security, changes to services or this Privacy Policy.
- Understanding how the website is used and improving its design, content, reliability and security.
- Managing marketing communications where you have provided consent or where communication is otherwise permitted.
- Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
- Protecting the rights, property, safety and security of players, Casumo Casino and other relevant parties.
Where appropriate, we may use information in an aggregated or de-identified form for analysis, reporting, service improvement and security. Information in this form is intended not to identify an individual player.
Marketing choices
If you agree to receive promotional or marketing communications, we may use your contact details and preferences to send information about relevant services, offers or updates. You can withdraw consent to marketing at any time. You may also be able to use an unsubscribe option in a marketing message or update communication preferences through your account, where those features are available. Withdrawing marketing consent does not affect essential account, security or service messages.
How information may be shared
Information may be shared where needed to provide services, process payments, complete verification, operate technical systems, provide customer support, detect fraud, manage risk, deliver communications or obtain professional assistance. We may also share information where necessary to comply with a legal requirement, respond to a valid authority request, protect a person from harm, enforce applicable terms or defend a legal claim. Service providers that handle information on our behalf are expected to use it only for authorised purposes and to apply suitable safeguards.
Cookies, security and retention
Cookies and similar technologies
Casumo Casino may use cookies and similar technologies to remember settings, keep you signed in, support account and security functions, understand website traffic and improve website performance. Some cookies may be provided by service partners that help with analytics, payments, communications or other website functions. Cookies can contain information linked to your browser or device, but they do not necessarily identify you directly.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may require you to enter information again. Browser settings and cookie controls may vary between devices and browsers, so you should check the options available on the device you use.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should protect their login details, use secure devices and notify support promptly if they suspect unauthorised account activity.
Storage and retention
Personal information may be stored or processed by Casumo Casino and its service providers in locations needed to operate the website and provide services. Where information is handled across borders, appropriate safeguards are intended to be applied in line with relevant requirements.
We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.
Your privacy rights and contacting us
Depending on your circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. These rights can be subject to exceptions, verification requirements and legal obligations. We may need to confirm your identity before responding to a request so that information is not disclosed to the wrong person.
How to exercise your rights
To make a privacy or data request, contact support@casumo-casino.click. In your message, explain what you are asking for and provide enough information for us to locate your account. You may ask to:
- Access personal information we hold about you and, where appropriate, receive a copy or explanation of that information.
- Correct or update information that is inaccurate, incomplete or out of date.
- Delete your personal information where there is no continuing reason for us to retain it.
- Withdraw consent to marketing communications or other processing based on consent.
- Ask questions about how your information is collected, used, shared or stored.
A request to delete information or withdraw consent may not stop all processing. For example, we may need to retain certain records for a period required by law, protect the security of the platform, resolve disputes, prevent fraud or complete a transaction. We will explain any relevant limitation where it applies. We may also ask for additional details if a request is unclear or if identity verification is necessary.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The latest version will be made available on the website. Where a change is important, we may provide a notice through the website, your account or another suitable communication channel. You should review this page periodically so you understand how current information practices apply to your use of Casumo Casino.
By continuing to use the website after an updated Privacy Policy is published, you acknowledge the revised information practices to the extent permitted by applicable requirements. If you have questions about this policy or want to exercise your data rights, please contact support@casumo-casino.click.