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Casumo Casino Terms & Conditions
Casumo holds licences from the Malta Gaming Authority (MGA/CRP/217/2012-05), the UK Gambling Commission (061549-R-336718-002), the Swedish Gambling Authority, and the Gibraltar Licensing Authority (RGL No. 126).
1. General terms and account eligibility
These terms form an agreement between you and the operator of Casumo Casino. They apply to the website, mobile versions, applications, games, account facilities, payment functions and other services made available through the platform. Additional terms may apply to a specific product, competition, promotion or payment method. If an additional rule conflicts with these terms, the additional rule will generally apply to the relevant product or offer.
You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Casumo Casino may ask for information or documents to verify your age, identity, address, payment method or eligibility before allowing access to some or all services. You must provide information that is accurate, current and complete, and must update it when circumstances change.
Only one account may be opened for each player unless the operator expressly agrees otherwise. An account is personal to the registered player and must not be sold, transferred, shared or used by another person. You are responsible for keeping your login details secure and for notifying the operator promptly if you believe your account has been accessed without permission.
- You must not register or play on behalf of another person.
- You must not use false, misleading or stolen information.
- You must not allow another person to use your account or payment method.
- You must not create additional accounts to avoid restrictions, verification checks or account controls.
- You must comply with applicable Australian laws and any other laws that apply to you.
The operator may refuse an application, suspend an account, restrict access or close an account where it reasonably considers this necessary for legal, regulatory, security, fraud-prevention, responsible gambling or operational reasons. Where permitted by law, the operator may also withhold or review transactions connected with suspected unlawful activity, manipulation or a breach of these terms.
2. Deposits, play and withdrawals
You may only use payment methods that are available to you lawfully and that are registered in your own name, unless an expressly approved arrangement applies. You confirm that you are authorised to use the funds and payment method used for your account. Deposits must not be made using funds obtained through unlawful activity or funds that you cannot afford to lose.
Available deposit and withdrawal methods, processing arrangements, minimums, maximums, fees and verification requirements may vary. Relevant information will be shown on the website or during the transaction process. A withdrawal may be delayed or placed on hold while identity, source of funds, payment ownership, account activity or other compliance checks are completed. The operator may return funds using an appropriate method and may ask for further information before processing a payment.
You are responsible for checking transaction details before confirming a deposit, withdrawal or other payment instruction. You should also check with your bank or payment provider about exchange rates, charges, transaction restrictions and processing times. The operator is not responsible for delays or costs caused by a bank, payment provider, telecommunications network or other third party.
Games are played according to the rules displayed for the relevant game. Subject to applicable law, the outcome recorded by the platform will determine the result of a wager. If a technical error, software fault or other malfunction affects a game or transaction, the operator may void or correct the affected activity and take reasonable steps to restore the parties to the position they would otherwise have held.
You must not use the website for money laundering, fraud, collusion, cheating, automated play, exploitation of a software error or any other unfair or unlawful purpose. You must not interfere with the website, introduce harmful code, attempt unauthorised access or use tools designed to manipulate games, accounts, promotions or transactions.
3. Promotions, privacy and responsible gambling
Promotions and offers
Promotions are subject to their own published terms, including any eligibility requirements, participation instructions, time limits, wagering conditions, contribution rules, withdrawal restrictions and account limits. You should read those terms before accepting or using an offer. Unless stated otherwise, a promotion is limited to one per eligible player, household, device, payment method or other permitted category. The operator may withdraw, amend or refuse a promotion where permitted by law, including where it reasonably believes that an offer has been misused.
Privacy and communications
Personal information is handled in accordance with the applicable privacy policy and relevant privacy laws. Information may be collected and used to provide services, verify identity and age, process payments, meet legal obligations, prevent fraud, manage risks, support responsible gambling and improve the website. You may receive service messages about your account, transactions, security or changes to the service. Marketing communications will be managed in accordance with applicable requirements and available preferences.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Do not gamble when upset, under the influence of alcohol or other substances, or when gambling is affecting your finances, relationships, work or wellbeing.
- Use any deposit, loss, spending, session or time controls available through your account.
- Ask for a break, account restriction or self-exclusion if you need time away from gambling.
- Do not attempt to bypass an account restriction or use another person’s account.
- Seek independent support if gambling no longer feels enjoyable or manageable.
- If you are concerned about immediate financial or personal safety, contact an appropriate emergency or support service.
4. Website use, liability and changes
The website and its content are provided for personal use. Content may include information supplied by third parties and may not always be complete or available. The operator aims to keep the platform secure and functional but does not promise that access will be uninterrupted, error-free or available on every device, network or location. Maintenance, updates, technical problems, security events or circumstances outside reasonable control may affect the service.
To the extent permitted by law, the operator is not responsible for loss caused by your failure to keep account details secure, your misuse of the website, inaccurate information supplied by you, interruptions outside reasonable control or the actions of third-party providers. Nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or changed under Australian law.
You remain responsible for any tax, reporting obligation or other consequence that may apply to your gambling activity. You should obtain independent financial, legal or tax advice if you are unsure about your responsibilities. Website content, branding, software and materials may be protected by intellectual property rights and must not be copied, modified, distributed or used commercially without permission.
These terms may be updated from time to time to reflect changes to the service, law, technology, security practices or responsible gambling requirements. The current version will be made available on the website. If a change is material, reasonable notice may be provided where appropriate. Your continued use of Casumo Casino after an updated version takes effect indicates acceptance of the revised terms.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms are governed by the laws that apply to the relevant service and your location, subject to any mandatory rights or protections available to you.
If you have a question about these terms, your account or a transaction, use the support channel made available through the Casumo Casino website. Keep your account information and transaction records available when making an enquiry, and provide clear details so the matter can be reviewed efficiently.